Frequently Asked Questions
If you are searching for apartments in South Nashville, TN, The Knolls Apartments offers a convenient location near Nolensville Pike, major shopping centers, local dining, and popular Nashville attractions. Below are answers to commonly asked questions about our community.
How do I apply for an apartment at {{ community.name }}
After submitting your application, you’ll receive a confirmation email. Want to visit us? Use the "Contact us" page, or call 615-331-7600, to schedule a tour!
What are the application requirements and fees?
You’ll need valid ID, proof of income, and consent for a credit/background check. A non-refundable application fee applies; contact us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a> for the current amount and security deposit details.
Does your community require renters’ insurance?
No, {{ community.name }} Apartments does not require renters’ insurance.
How much is the security deposit?
Residents may choose between two options:<br>
A $300 non-refundable deposit waiver fee, or<br>
A refundable security deposit equal to one month’s rent.<br>
This flexible option allows residents to select what works best for their budget.<br>
What is the application process and how long does it take?
Prospective residents must apply online by completing the application and paying the required fees. The application fee is $60 per applicant (non-refundable), and there is a $175 administrative fee per apartment (refundable only if the application is denied). The screening process can take up to three business days.
What utilities are included in the rent?
Most utilities are included in a utility package that we charge alongside rent in RentCafe - only Electric and Internet will be the resident's responsibility to set up directly with their provider.
Utility Package - $102.00 for a 1-bedroom, $112.00 for a 2-bedroom. Package includes water, trash removal, sewer, pest control access, and building facility fee.
How can I pay rent?
Residents can pay rent through our secure online portal or in person at the leasing office. We also offer FlexPay or other payment programs to help you split rent into smaller, manageable payments.
What amenities are available at {{ community.name }}?
{{ community.name }} offers a variety of amenities, such as: All New Fitness Center, Gated Access, Picnic Area with Barbecue, Washer and Dryer Connections*, and more. Visit our <a href="/amenities/" class="faq-link">amenities page</a> for a full list.
Are the apartments pet friendly?
Yes! We love pets of all shapes and sizes. {{ community.name }} welcomes all breeds and sizes, with a two-pet maximum per home. Visit our <a href="/pets/" class="faq-link">pet page</a> for details.
Are the apartments furnished, unfurnished, or both?
All apartments at {{ community.name }} are unfurnished, allowing residents to personalize their living space.
Do you offer in-unit laundry, on-site laundry, or both?
Laundry options vary by floor plan. The Aspen and Brentwood floor plans include a washer and dryer. All other floor plans feature washer and dryer connections. Additionally, an on-site laundry facility is available for residents.
How are packages delivered at your property?
USPS packages are delivered to resident mailboxes, parcel lockers, or directly to the resident’s door depending on size. All other carriers, including FedEx, UPS, and Amazon, deliver packages directly to residents’ doors.
What floor plans are offered at {{ community.name }}?
We offer one and two-bedroom apartment homes. Visit our <a href="/floorplans/" class="faq-link">floor plans page</a> to explore availability.
Can I tour a floor plan online?
Yes! You can preview our layouts on the <a href="/floorplans/" class="faq-link">Floor Plans</a> or <a class="faq-link" href="/community_tour/">Community Tour</a> pages.
Where is {{ community.name }} located?
We’re located at <a href="https://www.google.com/maps/search/?api=1&query=220+Knolls+Place%2C+Nashville%2C+TN+37211" class="faq-link" target="_blank">{{ community.address }}</a>, in the heart of South {{ community.city }}. Residents enjoy convenient access to shopping, dining, parks, schools, and major commuter routes.
Is there access to public transportation?
Yes—our location offers convenient access to nearby public transportation or major roadways.
What schools is your property zoned for?
{{ community.name }} Apartments is zoned for the following Metro Nashville schools:<br>
Shayne Elementary School<br>
Henry Oliver Middle School<br>
John Overton High School<br>
Our South Nashville location provides convenient access to area schools.<br>
What shopping centers and grocery stores are nearby?
Residents enjoy easy access to Walmart Supercenter, Walmart Grocery, Target, Sprouts, Kroger, Aldi, and Publix. Tanger Outlets and Cool Springs Galleria are also nearby for expanded shopping options.
What restaurants are close to your property?
{{ community.name }} Apartments is surrounded by popular Nashville dining options, including Prince’s Hot Chicken, El Sombrero, Gyro Spot, Cinco de Mayo, Edley’s BBQ, Sam’s Place, Burger Republic, Chick-fil-A, Sichuan Hot Pot, Bar-B-Cutie, Zaxby’s, Bangkokville, Pizza Hut, Domino’s, Little Caesars, Starbucks, Taco Bell, and Burger King.
What local attractions are nearby?
Residents are just minutes from Nashville Zoo, Ellington Agricultural Center, Historic Nolensville, Tanger Outlets, and Cool Springs Galleria, making it easy to enjoy shopping, entertainment, and outdoor recreation.
When is rent due each month?
Rent is due on the 1st of each month. A grace period is provided through the 5th, and late fees are applied beginning on the 6th.
Which utility company provides service for your property?
Electric service is provided by NES (Nashville Electric Service), and water service is provided by Metro Water.
Which internet or cable companies serve your property?
High-speed internet and cable services are available through AT&T Fiber and Xfinity Comcast.
What should new residents expect on move-in day?
Welcome home! Move-in appointments take place at the Leasing Office and typically last 20–45 minutes. Residents may sign their lease in advance or during the appointment. During the appointment, final payments will be completed, a welcome information folder will be provided, and apartment keys will be issued at the conclusion of the meeting.
What is your move-out process?
Residents must provide a 60-day written notice prior to moving out. A final walkthrough will be scheduled for the move-out day, and all keys must be returned after the walkthrough is completed.
How do I submit a maintenance request?
Maintenance requests can be submitted anytime through the resident portal or by contacting the leasing office at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a>.
Are emergency maintenance services available?
Yes. {{ community.name }} provides 24/7 emergency maintenance services for urgent issues.
Do you offer move-in specials?
We occasionally offer limited-time leasing specials. These change frequently, so please contact us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a> or visit our <a href="/specials/" class="faq-link">specials page</a> for the most up-to-date information.
Are short-term or flexible leases available?
Yes! We offer flexible lease terms to fit your needs. Reach out to our team to learn more about availability and lease options.
How can I schedule a tour or get in touch with {{ community.name }}?
You can call us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a>, send a message through our <a href="/contact_us/" class="faq-link">contact page</a>, or stop by our leasing office during business hours:
Mon-Fri: 9:00 AM-6:00 PM
Sat: 10:00 AM-4:00 PM
Sun: Closed
Do you offer virtual tours?
Yes, {{ community.name }} Apartments offers virtual tours for prospective residents who would like to explore our South Nashville apartments online.
Do you offer self-guided tours?
No, we currently do not offer self-guided tours. Please contact our leasing office to schedule a guided tour.
